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Search results for “customer loyalty”
Burning questions: Too many brands? Too much tech?
06/16/2019
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11:29:42 PM
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The key is “providing choice broad enough to keep them (guests) with us,” he said, “as opposed to going to an (online travel agency), Google and being an intermediary customer.”
Airbnb, Expedia, Google: 4 lessons the hotel industry can learn from the digital giants
06/28/2019
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4:24:11 PM
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From meaningful brand architecture to brand expansion strategies, a look at key lessons traditional hospitality players can learn from the digital giants.
Air France KLM and Accor create ‘dual reward’ loyalty scheme
06/21/2019
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4:39:10 PM
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Membersare of both companies' loyalty programmes are allowed to simultaneously earn Miles+Points rewards across all flight and hotel booking, as well as more ways to redeem their points and miles.
Accor backs chatbot tech builder Mindsay in $10 million funding found
05/30/2019
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6:16:00 PM
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Two weeks ago, Iberia’s iBot messaging service sold its first plane tickets, marking a new phase in its use of artificial intelligence.
OYO lays off thousands in China
06/25/2019
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9:51:45 AM
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The job cuts impact mainly business development and operations functions – both frontline.
Ryanair is starting to hide its brand
06/18/2019
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6:04:55 PM
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The company’s newfound appetite for local subsidiaries may be a wise marketing decision.
IHG CEO: China is “second home market” and OTA is running hotels “to learn”
05/11/2019
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10:52:22 PM
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Mr. Keith Barr is not that concerned on the Chinese hotel giants' international play.
ITB China Startup Award 2019 announces finalists
04/24/2019
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5:19:36 PM
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Pitches & ceremony to take place on the afternoon of 16 May in the Conference Area – Promising startups of all sizes and sectors could apply – winner rewarded with booth at ITB China 2020.
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